novavases

1. Introduction

Welcome to novavases.com. We specialize in [choose one or more applicable descriptions: large-scale ceramic floor vases and statement home decor / 3D-printed customizable vases / antique and collector’s glass vases with provenance verification / bespoke vase design using digital mood boards / zero-waste vases from recycled materials / luxury crystal vases with engraving / a Florist’s Vase Subscription service / wholesale vases for B2B clients / a peer-to-peer marketplace for art vases / an AR visualization tool for vases / Paint-Your-Own-Vase kits for children / vases from upcycled industrial materials / smart self-watering vases with app connectivity / connected decorative vases with ambient functions / traditional hand-painted porcelain vases / an online vase design configurator / vase recommendations based on style quizzes / a Vase Registry service / a home styling blog with affiliate links / a service suggesting floral arrangements for vases / minimalist geometric vases / a Vase Rental service / Vase Restoration and Repair services / trend surveys for new designs / a digital catalog app for vase collections / custom glassblowing commissions / social media contests / a price comparison site for designer vases].

We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], use our mobile application, or engage with our services.

Contact Information:
For any data protection inquiries, please contact us at:
Email: contact@novavases.com
Phone: 00852-6573862
Address: 739 Trade Road, New Town Plaza, Sai Kung District, Hong Kong

2. Information We Collect

We collect information you provide directly, automatically, and from third parties.

A. Information You Provide:

• Account & Purchase Data: Name, email, shipping/billing address, phone number, payment information, order history.
• Profile & Preference Data: For personalized services, we may collect style quiz answers, mood board creations, design preferences (shape, pattern, glaze), AR tool photos (processed locally where possible), vase registry details, survey responses, or digital catalog entries.
• Content You Submit: Photos for contests or AR visualization, reviews, comments on our blog, custom design specifications, commission requests, restoration project details.
• Communication Data: Correspondence with our design team, customer service inquiries, feedback.
• Business Client Data: Business name, tax ID, primary contact details (for B2B/services).

B. Information Collected Automatically:

• Device & Usage Data: IP address, browser type, device identifiers, operating system, pages viewed, time spent, links clicked, referring URL.
• Cookies & Tracking Technologies: We use cookies, pixels, and similar tech to analyze trends, administer the website, track movements, and gather demographic information. See our Cookie Policy for details.
• App Data: For smart/connected vases or catalog apps, we may collect usage data, device performance, sensor data (e.g., soil moisture, light settings), and network connection details.

C. Information from Third Parties:

• Provenance verification services for antiques.
• Payment processors confirming your transaction.
• Social media platforms (if you connect your account or participate in contests).
• Affiliate networks (for our blog).
• Analytics providers (e.g., Google Analytics).

3. How We Use Your Information

We use your data for the following purposes:

• To fulfill orders, process payments, and deliver products/services.
• To manage your account, registry, subscription, or rental agreement.
• To provide and personalize our services: design customization, style recommendations, AR visualization, floral pairing suggestions, app functionality.
• To operate, maintain, and improve our website, products, and services.
• To communicate with you: send order confirmations, updates, transactional messages, and responses to inquiries.
• For marketing (with your consent where required): send newsletters, promotional offers, and notify you about new products or design trends.
• To verify provenance (for collector items) or authenticate users (for parental accounts).
• To run contests, promotions, and surveys.
• To ensure security, prevent fraud, and comply with legal obligations.

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA) or UK, we process your data based on:

• Contract: To fulfill our agreement with you (e.g., delivering a vase).
• Consent: For marketing emails, certain cookies, and specific data uses like processing photos for contests.
• Legitimate Interest: To operate our business, provide security, analyze website performance, and conduct direct marketing for similar products/services (you can opt-out).
• Legal Obligation: To comply with tax, accounting, and consumer laws.

5. Sharing Your Information

We only share your data in the following circumstances:

• Service Providers: With trusted partners who perform services on our behalf (payment processing, shipping, IT support, email delivery, marketing analytics).
• Artisans & Sellers: On peer-to-peer marketplaces, necessary information is shared to complete a transaction.
• Business Transfers: In connection with a merger, sale, or transfer of assets.
• Legal Requirements: To comply with law, regulation, legal process, or government request.
• With Your Consent: For any other purpose disclosed to you with your permission.

We do not sell your personal information in the conventional sense. For CCPA/CPRA purposes, sharing data with certain advertising partners may be considered a “sale” or “sharing.” You have the right to opt-out. See Section 9.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined, including to fulfill orders, provide services, comply with legal obligations (e.g., tax, warranty), resolve disputes, and enforce agreements. For example:

• Order information is retained for accounting and warranty periods.
• Survey data may be anonymized for trend analysis.
• Inactive accounts may be deleted after a defined period.
• Photos uploaded for AR visualization are not stored permanently unless saved by you.

7. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Access & Portability: Request a copy of your data.
• Correction: Request we correct inaccurate data.
• Deletion: Request we delete your personal data.
• Restriction/Objection: Object to or restrict certain processing.
• Withdraw Consent: Withdraw consent at any time (without affecting prior processing).
• Opt-Out of Marketing: Unsubscribe from marketing emails via the link provided.

CCPA/CPRA Rights (California): You have the right to know, delete, and correct your personal information, and to opt-out of the “sale” or “sharing” of your data. We do not discriminate against you for exercising these rights.

To exercise any of these rights, please contact us using the details in Section 1.

8. International Data Transfers

We are based in [insert country]. If you are accessing our site from outside, your data may be transferred to and processed in our operating country or other locations. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, for transfers from the EEA/UK.

9. Cookies and Tracking

We use cookies and similar technologies. You can control cookies through your browser settings. Our Cookie Policy provides detailed information.

Do Not Track: Our site does not currently respond to Do Not Track browser signals.

Opt-Out of Interest-Based Advertising: You can opt-out through the Digital Advertising Alliance or Network Advertising Initiative in the US, or similar platforms in your region.

10. Children’s Privacy

Our services are not directed to children under [13/16, as applicable]. Parental accounts are used for children’s kits. We do not knowingly collect data from children. If we learn we have collected such data, we will delete it promptly.

11. Payment Processing

We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.

For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.

12. Third-Party Links

Our website may contain links to other sites (e.g., affiliate links, artisan portfolios). This Privacy Policy does not apply to those sites. Please review their policies.

13. Changes to This Policy

We may update this policy periodically. The “Last Updated” date will be revised. Material changes will be communicated via email or a notice on our website.

14. How to Contact Us

For questions, concerns, or to exercise your rights, please contact:
novavases.com
739 Trade Road, New Town Plaza, Sai Kung District, Hong Kong
contact@novavases.com
00852-6573862